Acorn Computers Ltd are recruiting a Technical Support Specialist to join 
their team at Cambridge. Salary to be negotiated. Good company benefits. 

This position reports to the Technical Support Manager and the purpose of the 
job is; 

To achieve Customer satisfaction by the provision of quality technical 
assistance and Customer liaison either directly or via third parties and by 
representing Customer's views into the Company. 

Principal Accountabilities: 

* Provision of HotLine telephone support to Acorn's Education Customers. 

* To provide technical information and general Acorn marketplace information to 
our internal sales and product information staff. 

* Provision of call statistics to assist in determining the requirement for 
support knowledge and materials and to provide feedback to the Company on 
Customer opinion of Acorn's products and services. 

* Provide occasional support at Acorn Sales Events and presentations or 
demonstrations at Acorn Education Events where expertise is pertinent. 

* The provision of a quality mail response to end-Customers' technical 
enquiries. 

* Continued development of product knowledge, both Acorn's and third parties'. 

* Generation of pro-active technical support materials to contribute to a 
better understanding by Customers of Acorn's products. 

* Identification of process changes that will lead to improved efficiency, 
effectiveness and quality of technical support. 

To be effective you will need: 

Good Acorn product technical knowledge covering Archimedes, RISC OS and user 
applications. Knowledge of the use of Acorn products in education. Good 
Communication skills for technical information, spoken and written, to skilled and 
naive Customers alike. A Helpful and courteous manner on the telephone. The ability 
to learn rapidly, to analyse problems logically and generate user-friendly 
solutions. An understanding of the pressures of Sales dept. demands for 
information and action   

Additional information 

The successful candidate will need to be immediately responsible for handling 
technical queries at the correct level and to be generating suggestions for 
proactive support materials within three months,and is probably a high 
calibre support engineer. 

To apply send or email (bwalmes...@acorn.co.uk) a CV including current 
salary details to Bernadette Walmesley, Acorn House, Vision Park, Histon, 
Cambridge, CB4 4AE. 

___________________________________________________________________________ 
  aglo...@applied-risc-tech.co.uk, moderator of comp.sys.acorn.announce.       
  Submissions to annou...@applied-risc-tech.co.uk, other related mail to       
  announce-requ...@applied-risc-tech.co.uk. A posting in c.s.a.a does not     
  constitute endorsement by any part of the Acorn Computer Group.